Welcome to Yaknee Candle’s FAQ page! Here you’ll find answers to common questions about our products, orders, and policies.
- Ordering and Payment
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.
Q: Can I modify or cancel my order after it’s been placed?
A: We process orders quickly, but if you need to make a change, please contact us at support@yakneecandle.art within 12 hours of placing your order.
- Shipping and Delivery
Q: Where do you ship to?
A: We currently ship within the United States. International shipping is not available at this time.
Q: How long does shipping take?
A: Orders are processed within 1-2 business days. Standard shipping takes 3-7 business days, depending on your location.
Q: How do I track my order?
A: Once your order has shipped, you will receive a tracking number via email.
- Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery, provided the candle is unused and in its original packaging.
Q: What if my candle is damaged when I receive it?
A: If your item is damaged when you receive it, please email support@yakneecandle.art with photos and we will arrange a replacement or refund.
- Product Information
Q: What ingredients do you use for your candles?
A: Our candles are made from natural soy wax, lead-free cotton wicks, and high-quality essential oils. They are free of paraffin, phthalates, and harmful chemicals.
Q: How long do your candles burn?
A: Our standard candles have a burn time of about 40-50 hours, depending on use.
Q: Are your candles environmentally friendly?
A: Yes! We use sustainable soy wax, recyclable packaging, and cruelty-free ingredients.
- Contact and Support
Q: How do I contact customer support?
A: You can contact us via email at support@yakneecandle.art or by calling +1209-246-9548 (Monday-Friday, 9am-6pm EST).
Still have questions? Contact us, we’ll be happy to help!